Frequently Asked Questions

Purchase a Qualifying Product within the promotional period, then submit an online claim within 30 days of purchase.

Qualifying Products are detailed on the Qualifying Products page here: www.securetradeinbyhp.com/products

To submit your claim, visit the new page here: www.securetradeinbyhp.com/newclaim

You are eligible to Trade-in up to 50 qualifying desktops per individual or company per quarter.

We can only offer the reward for purchases of Qualifying Products listed on the Qualifying Products page here: www.securetradeinbyhp.com/products

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone or digital camera. To transfer this document to your computer you can simply send it via email or transfer via USB.

Digital Copy/Online Purchases:

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as a JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint or another graphics editor and save this document to your computer as a JPEG.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 50Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed. The Terms and Conditions can be found here: www.securetradeinbyhp.com/termsofservice

You will need to provide the following details:

  • Bank Name
  • Account Number
  • Sort Code
  • Account Name

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.

Please check the email account you provided during the claim for emails related to this promotion. Ensure you check your junk or spam email folder in case it has been routed there by accident. Alternatively, you can use the ‘Claim Tracker’ function on this website.

Claims may be revalued if your trade-in item did not meet the Terms and Conditions of the promotion; in this case we will contact you advising of the revaluation. The Terms and Conditions can be found here: www.securetradeinbyhp.com/termsofservice

If you do not agree with the revaluation please contact our customer service team immediately who will review your claim and give you a final decision.

Payment will be made within the timeframe outlined in the promotional terms and conditions.

If you have received an email to confirm approval of reward, please check the following:

No, for collections of 11 or more pieces of equipment our courier will collect your equipment and transport it to the recycle company without packaging. You will however need to secure cables, keyboards, etc with each unit.

A maximum of 30 working days. However they are often much quicker than that.