Secure Trade-In by HP Terms of Service

Last updated on Feb 11, 2020 09:02 pm

HP Secure Trade in by HP (SMB) Trade-in PROMOTION
TERMS AND CONDITIONS (“CONDITIONS”)

These Conditions set out the terms and conditions applicable to the HP Secure Trade-in by HP SMB Trade-in Promotion (“Promotion”) for which Consenna Limited, a company registered in Scotland under number SC357063 with its registered office at The Old Mill, Houston, PA6 7AW is the Promoter.

1. This Promotion is open to VAT registered customers located in the United Kingdom and ROI who meet the criteria set out below ("Customer")

(a) Purchase a new (“Qualifying Product”) during the Promotional (“Period”) from an authorised HP reseller or retailer for their own use (claims where product purchased is to be resold or rented to a third party are ineligible for the Promotion);

(b) Complete a claim form accessed via www.securetradeinbyhp.com within 30 days of the invoice date of the Qualifying Product together with proof of purchase in the form of a sellers invoice clearly showing customer details, the number and type of Qualifying Products purchased, the purchase price, date of purchase and details of the authorised reseller or retailer from whom they purchased the Qualifying Product; and

(c) Follow the instructions at condition 7 for return of working Trade-In Device that meets the requirements of the Promotion.

For the purposes of the Promotion:

“Qualifying Products” can be found at www.securetradeinbyhp.com/qualifyingproducts

“Promotional Period” shall be from 03rd February 2020 to 1st January 2021

“Trade-in Device” means the working monitor or desktop to be traded-in by the Customer in connection with the Promotion that meets the requirements of condition 8.

The Promotion is not valid for schools, colleges, academies or education trusts or to employees of HP, resellers, wholesalers, stockists or anyone connected with HP or the Promotion. Claims must be submitted by the end user and not by a reseller or retailer on their customer’s behalf.

The maximum number of devices that a customer can trade-in is 50 per customer organisation per promotional quarter.

2. Customers that meet the requirements of the Promotion shall be entitled to a trade-in reward (“Reward”) as specified below, subject to any deductions that may be made in accordance with condition 8.

Trade-in Device Value
Monitor     £30/€30
Desktop     £150/€150
Laptop     £150/€150

3. On purchase of a new Qualifying Product from an authorised reseller of HP, the Customer should submit a claim form via http://securetradeinbyhp.com together with proof of purchase in the form of a sellers invoice clearly showing customer details, the number and type of Qualifying Products purchased, the purchase price, date of purchase and details of the authorised reseller from whom they purchased the Qualifying Product. Claim forms must be submitted within 30 days of the date of purchase as evidenced by the date of the Seller’s invoice.

4. Once the claim form and supporting documents have been received, the Promoter will check the claim and confirm it meets the requirements of the Promotion. The Promoter will endeavour to send the Customer confirmation of receipt and confirmation of whether the Customer’s claim has been successful or not within 2 working days of submission.

5. Customers who provide an incomplete claim form and/or supporting documents will not qualify for the Promotion and their claim will be refused.

6. In the event that the Promoter confirms that the Customer’s claim meets the requirements of the Promotion, the Promoter will email the Customer advising the Customer of the same and providing details of how the Customer can trade in their Trade-in Device. The Customer must follow the instructions of the Promoter around return and packaging of the Trade-in Device. The Promoter will have no responsibility where the Customer fails to follow the Promoter’s instructions.

7. The Customer must dispatch their Trade-In Device in order that this is received by the Promoter or the recycler appointed by the Promoter within 60 days of receipt (or such other period as may be specified in the instructions of the Promoter sent in accordance with Condition 6) of the Promoter’s email confirming that the Customer’s claim meets the requirements of the Promotion. In the event that Trade In Devices are received after the specified period or in the event that the Trade-In Device does not meet the requirements specified at Condition 8, the Promoter will contact the Customer to advise that their Trade-in Device has been rejected or, at the Promoter’s sole discretion is subject to revaluation in accordance with Condition 8. In the event that the Promoter rejects the Trade-in Device the Promoter will arrange for the Trade-in Device to be recycled free of charge unless the Customer notifies the Promoter within 7 days of receipt of the Promoter’s email that the Trade-in Device should be returned to the Customer at the Customer’s cost. In the event that the Promoter re-values the Trade-in Device the Customer may notify the Promoter within 7 days of receipt of the Promoter’s email that the Trade-in Device that it rejects the revaluation amount and whether the Trade-in Device should be returned to the Customer at the Customer’s cost. The Customer can contact the Promoter regarding the matters set out in this condition via the trade-in portal http://securetradeinbyhp.com

8. In order to be eligible for the Promotion the Trade-n Devices must be a desktop and monitor that is complete and in full working order and no more than 10 years old. In addition, in order to be eligible, the Trade-In Device must be owned by the Customer, have been owned by the Customer since purchase and not owned by, leased to or from another party. The Promoter reserves the right to request proof of ownership of the Trade-in Device and to rejectany claim where the Promoter is not satisifed that the Customer is the rightful owner. Monitors and desktops must include the AC power adaptor. Thin clients, password protected, or BIOS locked units do not qualify for the Promotion. The Promoter may revalue the Trade-in Product where it is damaged or does not meet the foregoing criteria as laid out in Table 2 below in which case the Promoter will advise the Participant of the proposed re-valuation amount.

Table 2 – Re-Evaluation Amounts

Description of Fault   Deduction amount (Credit or £/€)
Battery worn out/failed   20
Cracked or damaged casing   20
Dead Motherboard   Not eligible for reward
Missing Keys from Keyboard   10
Missing or not working power supply   20
Permanent marking ie asset tag/etching   20
Password or Bios locked   Not eligible for reward
Missing hard drive   20

9. The Promoter will pay the Reward to the Customer by BACs to the Customer’s account using the details submitted by the Customer during the claims process. The Promoter shall have no liability where the Customer has failed to provide correct account details. Failure to provide complete and correct account details shall disqualify the Customer from the Promotion.

10. The Promoter shall endeavour to credit the Customer's account with the Reward within the later of 7 working days of receipt of a qualifying Trade-In Product or confirmation from the Customer that it accepts the revaluation of the Trade-In Product in accordance with Condition 7. The Promoter shall not be liable where claims are processed out with this timeframe.

11. The Customer shall be responsible for fulfilling any tax obligations required by applicable law in relation to the Reward.

12. By registering for the Promotion, Participants are deemed to have accepted and agree to be bound by the Conditions and any other terms applicable to the Promotion or otherwise specified by the Promoter. By participating in this promotion, you consent to receive future email correspondence with information about goods and services similar to those within this Promotion. HP reserves the right to closely monitor usage of the promotional website including users' IP addresses, so that we may identify misuse, and disqualify applications. Personal data supplied during the course of this Promotion may be passed on to third party suppliers only insofar as required for verification of applications and payment of the Cash Reward. View our Privacy Policy [url= https://www.securetradeinbyhp.com/privacypolicy] here[/url].

13. Return of the Qualifying Product to the reseller or retailer following submission of the claim will disentitle the Customer to the Reward. In such instance, no claim may be made for a Reward and any Reward that has been paid must be returned.

14. The Promoter reserves the right to audit all claims to ensure that the terms and conditions of the Promotion have been met and to request additional information regarding any claims and/ or supporting documents. The Reward will only be paid where the Promoter is satisfied that the Customer meets the requirements of the Promotion. If a claim is refused on the grounds that the terms of the Promotion have not been met, the Promoter's decision is final.

15. The Promoter reserves the right to withdraw, amend or terminate the Promotion by providing 14 days' notice.

16. The Promoter reserves the right to disqualify incomplete claims. No responsibility will be accepted for claims that are incomplete, lost or late or where Trade-In Devices are received late or do not meet the requirements of the Promotion. The Promoter is not responsible for or liable for any technical, hardware, software, server or website failure to the extent this prevents or delays the Customer from participating in the Promotion.

17. Submission of false, incomplete misleading or fraudulent documentation may lead to disqualification from the Promotion and future promotions and could lead to legal action being taken against the submitter. In the event that any overpayments or incorrect or false payments are made, the recipient shall repay such sums within 7 days of a notice by the Promoter requesting them to do so and shall indemnify the Promoter from any costs, losses, expenses or tax liabilities incurred by the Promoter as a result of any such overpayment or incorrect or false payment being made and/ or for recovery of such sums.

18. The decisions of the Promoter regarding all aspects of the Promotion are final and binding.

19. The Promoter shall not be liable for any loss, damage or injury of any nature caused to Customers due to the Promotion or any Qualifying Product. This shall not exclude any liability for death or personal injury of the Customer caused by the negligence of the Promoter. The Promoter accepts no responsibility for loss of any data or information contained on the Trade-in Device. Deletion or backup of all information and data contained on a Trade-in Device is the responsibility of the Customer.

20. The HP Promotion and these Conditions are governed by the Laws of Scotland.