SystemActive is a trading division on Jarvis Tech Limited. For the purpose of this document where required the Jarvis Tech name will be used.
Jarvis Tech Limited operates in accordance with these terms, as well as The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the, “Directive”), and the General Data Protection Regulation 2018 (the, “GDPR”).
This policy sets out the basis on which any personal data Jarvis Tech Limited collects from you, or that you provide to Jarvis Tech Limited, will be processed by. Please read the following carefully to understand Jarvis Tech Limited views’ and practices regarding Jarvis Tech Limited on your personal data and how we will treat it.
Key Contact Details
In the instance of data that is gathered directly via Jarvis Tech Limited we act as the Data Controller and Data Processor and no third parties will be used in relation to any and all personal data.
In our core trading activity, we may receive data from 3rd parties (GDPR Compliant data providers). In these instances, we act as the data processor, we will not market to these customers without prior permission obtained via our telemarketing teams using an Opt-In process. Any information we are requested to delete we shall do instantly, and can provide the process in writing on how this is achieved. For more information please email email@example.com
Data We May Collect
We may collect the follow personal information about you from your use of the Site: Including but not limited to; browser signature, IP address, location data, profile data, email address, name, telephone number.
This information is collected by you completing one of our on-site contact forms of purchasing products via the site for the purposes of:
Lawful Purpose of Your Data
Your personal information as detailed above is used in the following ways; to provide you with a quote from us, to respond to your contact enquiry, to contact you about related products and/or services to your original enquiry as detailed in the Email Marketing section below, and your data will be used for no other purpose.
The other information we collect from you as detailed above is used for the purposes of improving the user experience of our website, and checking performance.
Data Storage & Security
This website has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Jarvis Tech’s Web site when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorised use of information supplied on our Web site.
Unfortunately, the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.
All data stored is kept accurate and up to date, we only keep relevant data in accordance with the GDPR.
In the unfortunate event of any data breaches you will be made aware within 72 hours of us discovering any breach that concerns your personal data to give you the best ability to protect yourself.
We also store local backups of your data to ensure it is kept safe in the event that any of servers fail and your data is lost, this will allow us to maintain the high level of service you expect completely uninterrupted. The local backup is encrypted, password protected, virus & malware protected and regularly maintained.
Disclosure of Your Information
We may disclose your personal information to any member of our group. This includes affiliates, subsidiaries, and our ultimate holding company and its subsidiaries, as defined within section 1159 of the UK Companies Act 2006.
We explicitly only deal with companies that comply with the DPA, GDPR, and the Directive. They must also be registered with all required regulators for their industry and without strikes or unresolved legal or civil action against them.
In the event that the Site or Jarvis Tech Limited has either its entirety or part of its assets acquired by a third party, the information we hold can be considered as part of its total assets. This can result in your information transferring to that third party as part of the acquisition process. We may also be required to disclose your information to legal, government, or local authority agencies as part of an investigating when reasonable evidence is provided by the agency in question.
We allow our visitors to access their own information where this relates to account and order processing information. (For example, users can access things such as their online account details).
You agree that you do not object to us, or such third parties contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the, “Directive”), and the General Data Protection Regulation 2018 (the, “GDPR”).
You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, to provide your user information and/or information concerning your activities whilst using this web site we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of this web site, and that use is deemed by us inconsistent with these terms.
We may use "cookies" and other software so as to be able to build up a profile of your interests and preferences and this may be used by us to develop and operate our business. See section "Cookies" below for more information. You may refuse to accept cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site.
We may disclose to third parties aggregated data on the use of this web site or our services, provided that a single individual is not identifiable in such data.
We may also use your information for the purpose of Email Marketing directly from Jarvis Tech Limited. We will only contact you about enquiries related to your original submission e.g. if you submitted a form asking for information we may contact you about products/services or information relevant to that enquiry, or follow up on your original inquiry to check your satisfaction.
We may also use the email address provided by you to make sure your information provided is still accurate and up to date, and remove your information from our systems if it is no longer accurate and/or relevant.
Details of Data Transfer
Your data will only ever be transferred via secure methods to ensure your data is safe and never passed to any unwarranted third parties, we generally transport your data via a SSL secured HTTPS connection, via TCP secured email, or via SFTP to our local backups. Your data will never be willingly passed to individuals/organisations/companies that do not comply with the GDPR.
Retention of Your Data
In the event that we discover your information is no longer relevant or up to date or accurate, we will remove you from our systems unless legally required to do otherwise by any relevant EU laws.
We determine a 36-month retention period for your data as suitable for adequate time to develop and business cycles to complete. Whenever your data is renewed or reconfirmed as accurate the 36-month period mentioned is renewed.
Accurate Record Keeping
As mentioned in the Retention of Your Data section, we seek to ensure that the records kept are always accurate. This concludes of an annual email from us detailing the information we hold about you and requiring you to confirm the accuracy of the data, updating your data, or requesting to be removed from our systems.
In the event that any of the data we hold about you is no longer accurate then you must contact us where possible to allow us to update our records and make sure any information we share with you is still relevant. You can do this by contacting us via email on firstname.lastname@example.org with 3 matching details of the information we hold and the details of the information requiring updating using the subject header “Update My Information”.
As detailed within the GDPR you have full rights to access for all of the information we hold about you. This can be retrieved free of charge and will contain a complete record of all the information the Site or Jarvis Tech Limited holds about you. This can be requested via emailing email@example.com with the email subject header “Data Access Request” and by providing reasonable proof of your identity.
You also have the right to withdraw consent and complain (both detailed below) along with all other rights as declared by the GDPR. We do not dispute any of your rights and allow you to make any lawful request in-line with the GDPR.
If you no longer wish to receive information directly from Jarvis Tech Limited or our subsidiaries, then you are able to simply withdraw your consent. This can be done via providing information via email to firstname.lastname@example.org with the email subject header “Withdrawing Consent”.
Under GDPR you also now have the right to be forgotten, this consists of Jarvis Tech Limited and our subsidiaries ceasing contact with you and delete your information from our records. This can be done via email to email@example.com with the email subject header “Right To Be Forgotten”.
If you believe we have mistreated your information/data and wish to lodge a complaint you can do it in the following ways:
You can register a complaint directly with us by email via firstname.lastname@example.org with the email subject header “Complaint”. We will respond to your inquiry within 48 hours. You can register a complaint directly with the ICO by following this guide https://ico.org.uk/concerns/.
Automated Decision Making
Jarvis Tech Limited does not perform any automated decision making with client or third-party customer data.
The Site may, from time to time, contain links to and from the websites of Jarvis Tech Limited partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Jarvis Tech Limited does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
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