Welcome11

Help

General

How much does delivery cost?
Do you deliver in my area?
Is there a minimum order amount?
How easy is it to shop online?

How much does delivery cost?

Standard delivery is free for the whole of the UK this Month

24hr Delivery Noon Next Day Saturday Delivery
£2.50 £14.95 £19.95

Do you deliver in my area?

Yes we deliver throughout the UK and all of the European Union

Is there a minimum order amount?

No there is no minimum order value

How easy is it to shop online?

It's really easy to order online with www.systemactive.com Your first purchase will take a little bit longer. However once you have entered and saved your details any subsequent orders will be extremely quick. How To Shop section.

Delivery

How much does it cost?
Do you deliver to my area?
Who can sign for a delivery?
When do you deliver?
Does SystemActive deliver outside the UK?

How much does it cost?

Our delivery charges are as follows;
Standard delivery is free for the whole of the UK this Month

24hr Delivery Noon Next Day Saturday Delivery
£2.50 £14.95 £19.95

Do you deliver to my area?

Yes we deliver throughout the UK and all of the European Union

Who can sign for a delivery?

Anyone who is18 years and over can sign for a delivery as long as they are at the correct address.

When do you deliver?

Standard Delivery times are 8am to 8pm Monday to Friday. (No deliveries Sunday) Saturday delivery and timed deliveries are available at extra cost.

Does SystemActive deliver outside the UK?

Yes we deliver throughout the European Union

My Account

How do I make sure that I receive an email confirmation of my order?
I've forgotten my Password
I've forgotten my login details
How do I change my delivery/email address?
How do I remove myself from mailing lists?
Can I have more than one email address for the same account?

How do I make sure that I receive an email confirmation of my order?

To ensure you are receiving your confirmation of order or promotional offers from us please use the following instructions.

I've forgotten my Password

If you've forgotten your Password you can choose another one using the reminder you gave us when you registered. Simply go to the login page at www.systemactive.co.uk and click on 'Forgotten My Password'. If you can't remember the reminder you gave us, call 0800 612 4672 for help.

I've forgotten my login details

You can use either your Customer ID number or your email address with your Password to login to www.systemactive.co.uk If you still have problems logging in, call 0800 612 4672 for help.

How do I change my delivery/email address?

Once logged into your account, click the tab which reads 'My Details' at the very top of the page, you can then change your details in the pop up window.

How do I remove myself from mailing lists?

If you no longer want to receive emails about offers or promotions you can either unsubscribe when you receive the next email or login and go into 'My Details and uncheck the boxes where it asks if you want to receive details of offers.

Can I have more than one email address for the same account?

Only one e-mail address can be registered to each account.

Payment & Checkout

Which Payment Methods do you accept?
Can I pay in cash on delivery?
When is the money taken from my bank account?
Is it secure to use my debit/credit cards to pay?
How do I check out?

Which Payment Methods do you accept?

You can pay for your shopping on www.systemactive.co.uk by Credit Card, Debit Card, MasterCard, Visa, Maestro, American Express, Delta, Solo, Visa Electron, PayPal, Google Checkout, Cheque, Wire Transfer, Postal Order.

Can I pay by cash when the driver delivers?

Our Couriers are unable to accept payment. You can pay for your shopping with most debit & credit cards.

When is the money taken from my bank account?

Your account will be debited when you make your order.

Is it secure to use my debit/credit cards to pay?

All Credit/Debit card payments are handled directly for us by SagePay on their own secure server (Sage Pay is the UK's leading independent payment service provider). We do not take or see any of your card details.

How do I check out?

Go to checkout, check your delivery address check the delivery date and time, got to 'next page', enter your card details, click 'place order now', your new order number will show and will be emailed to your email account, log off.

eVoucher

What are eVouchers?
What happens if I don't use an eVoucher by its expiry date?
I'm trying to select an eVoucher at checkout but its not working?
How will I get an eVoucher?
How do I use an eVoucher?
What happens if I use an eVoucher, but the product stated isn't available?
Can I use multiple eVouchers on the same order?
What happens if the total value of the eVouchers I redeem is greater than the value of my order?
Can I use discount vouchers online?
How do I activate vouchers?
How do I make sure I am eligible for eVouchers?
I have received an eVoucher that I won't use. Can I give this to a friend/relative?
eVouchers Terms and conditions

What are eVouchers?

eVouchers are our way of saying 'thanks' to our customers, which can vary depending on the offer. For example, free delivery, money off your next order, savings on a specific product or even a free product.

eVouchers work the same way as paper vouchers do (like the kind you would find in a newspaper or a magazine) and some eVouchers will have specific conditions for use: i.e. minimum order value, delivery on a certain day/date/time, purchase of a particular product.

eVouchers are only valid for orders placed on www.systemactive.com

What happens if I don't use an eVoucher by its expiry date?

Once an eVoucher expires it will automatically be removed from your account, so be sure to check the expiry date as soon as you receive it.

I'm trying to select an eVoucher at checkout but its not working?

All eVouchers have specific terms and conditions. If the conditions for an individual eVoucher have not been met on your current order, you will not be able to select it for use. Under these circumstances, you will be told why you are not able to use the eVoucher, and you can choose whether to amend your order before you complete the checkout process.

Some eVouchers cannot be used in conjunction with others. If you have chosen to use such an eVoucher on your current order, all other eVouchers in your account will not be selectable.

How will I get an eVoucher ?

eVouchers will usually be sent out by email, so make sure you check your SystemActive Shopping emails regularly.

If you've chosen not to receive marketing messages from SystemActive then we're afraid we won't be able to send you any at all. So, to be sure that you receive all the eVouchers that you're entitled to, make sure you visit the 'My Details' page on the website and tick the boxes under 'Communication Preferences'.

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How do I use an eVoucher?

There are 2 ways SystemActive can give you an eVoucher:

1. Special offer on an email or leaflet: Simply enter the code you've been given into the eVoucher code box at the checkout.

2. Directly into your www.systemactive.com account: When you login to your account, the following icon will be displayed on the Store Welcome Page if you have received a new eVoucher. Visit the eVouchers page to see the eVoucher that you have received.

To use an eVoucher, simply select it as you complete the checkout process.

What happens if I use an eVoucher, but the product stated isn't available?

If the eVoucher is for a particular product it can only be used for that product. In the unlikely event the product is unavailable when you make your order please contact us at eVouchers@systemactive.com

Can I use multiple eVouchers on the same order?

This depends on the terms and conditions of each eVoucher; it may be possible to redeem multiple eVouchers on one order but some eVouchers cannot be used in conjunction with others.

What happens if the total value of the eVouchers I redeem is greater than the value of my order?

The total eVouchers value will be adjusted to a maximum amount equal to your order value. Under these circumstances, the value of individual eVouchers may be reduced - this will be confirmed at the checkout page, and you can choose whether you wish to use all your eVouchers at their new values.

Can I use discount vouchers online?

You can use eVouchers that have been issued by www.systemactive.co.uk to claim free delivery and money off your orders.

How do I activate vouchers?

When you are checking out enter your eVoucher number in the eVoucher box when asked.

How do I make sure I am eligible for eVouchers?

In order to receive eVouchers make sure you opt in to our email communication. We will then send you the best offers and promotions straight to your inbox.

I have received an eVoucher that I won't use. Can I give this to a friend/relative?

You are not able to give your e-Vouchers to a friend as eVoucher codes are customer-specific and non-transferable.

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eVouchers Terms and conditions

  • eVouchers are valid only orders placed online at www.systemactive.com subject to these general terms and conditions. Your use of an eVoucher indicates your agreement to be bound by these eVoucher terms and conditions of use. SystemActive will only honour an eVoucher if it is used in line with these terms and conditions of issue.
  • Certain goods or services are excluded from eVouchers.
  • eVouchers that have not been issued by SystemActive cannot be used at www.systemactive.co.uk
  • Each eVoucher issued is subject to specific terms and conditions of use. Unless expressly stated otherwise:
  • eVouchers can only be used at www.systemactive.com Store
  • eVouchers are not transferable and there is no cash alternative available.
  • Only one eVoucher will be valid for use by one individual or one household or, as the case may be.
  • Each eVoucher issued may be subject to other terms and conditions of use which may include, amongst other things,
  • only for use on orders placed on specific day(s) or within a specified period;
  • only for use on orders for delivery on specific day(s);
  • only for use on orders for delivery within a specified timeslot ;
  • only for use on orders of a specific value;
  • only for use on a first order by a new customer;
  • only valid on orders that must contain a specific product, or a combination of specific products.
  • cannot be used in conjunction with either specific eVoucher(s) or any other eVoucher(s) whatsoever.
  • All eVouchers have an expiry date. After the expiry date the eVoucher will be removed from your account.
  • All offers are subject to availability and whilst stocks last.
  • eVoucher value(s) may be adjusted if the total discount value is greater than the value of your order.
  • SystemActive reserves the right to cancel or withdraw an eVoucher or amend the conditions of any eVoucher promotion at any time without notice.
  • All eVouchers are, and will remain at all times, the property of SystemActive and are not transferable or for resale.
  • No eVoucher may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.
  • In using this eVoucher you warrant that you are the duly authorised recipient of it. If you redeem or attempt to redeem an eVoucher to which you are not entitled you may be committing a civil or criminal offence.
  • If we believe that any eVoucher is being used illegally or unlawfully SystemActive may reject or cancel this eVoucher and take any further action as SystemActive deems appropriate.
  • You will have no claim against SystemActive in respect of such rejection or cancellation of an eVoucher.
  • SystemActive shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eVoucher or any failure or inability of a customer to use an eVoucher for any reason.
  • The failure of SystemActive to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. SystemActive reserves its rights in respect of these terms and conditions at all times.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Technical

The Pages aren't loading properly.
The page is frozen
There is an Error on page
Can I use the site on any computer?

The Pages aren't loading properly.

Position the mouse arrow where the aisles are supposed to sit. Click the right hand button on the mouse, click refresh. Or - clear cache - follow the links below according to the browser you are using.

Internet Explorer 5 & 6 & 7 (Windows)
Firefox 1.5 (Windows)
Firefox 1.0 (Windows) & Netscapes 8 (Windows)
Netscape 7 (Windows)
Netscape 6 (Windows)
Opera 8.51 (Windows)
Internet Explorer 5.1 (Macintosh OS X )
Firefox 1.5 (Macintosh OS X)
Safari (Macintosh OS X)

The page is frozen

Try and refresh the page as your browser window may have crashed. You can do this by pressing CTRL + F5, If this doesn't resolve the issue please close your browser and try again.

There is an Error on page

Clear cache. Then log off and log back on again, using a fresh connection.

Can I use the site on any computer?

Yes. Our site is compatible with most browsers including Apple Macs.

You just need to remember your login details and you can login from any PC. Please note that you should ensure that you don't allow that computer to remember your details - this option may be presented to you when you have submitted your user details. Please also ensure you log out fully and close the browser.

How to Shop

Is there a minimum order amount?
How can I take advantage of promotions and offers?
How do I search for an item?
How do I start shopping?
Search
Quick Start Shopping
How do I check out?
How is my order confirmed?

Is there a minimum order amount?

No there is no minimum order amount

How can I take advantage of promotions and offers?

By registering your emaill address and opting for special offers

How do I search for an item?

You can search for products on our site through the Search Box situated at the top of the Home Page.

How do I start shopping?

There are several ways you can shop with us.

Shop by Brand

Our online store is divided into Brands, Departments and Categories. You can shop using any of these modes.

Search

If you know exactly what you're looking for and can't find an item, go to the search box and just type in the style="text-decoration:none" name of the product or the type of item

How do I check out?

Go to checkout, check your delivery address, check the delivery date and time, add an eVoucher code if applicable. Go to 'next page', enter your card details, click 'place order now', your new order number will show and will be emailed to your email account, log off.

How is my order confirmed?

Your order number will show when you have completed the checking out process. This will also be emailed to your email account. Remember to amend your details if you change your email address.

You can check that your order has been placed by going into 'my orders' click on view.

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Customer Services

What is our 7 day No Quibble Guarantee?
What is the SystemActive Home Shopping site's privacy policy?
What are SystemActive Home Shopping Terms and Conditions?

What is the 7 day No Quibble Guarantee?

If you are not completely satisfied with any item when your delivery arrives you are free to return it. Please notify us within 7 days and we will give you an RMA number so that you can return the item to us unused and in the same condition and with all accessories for our NO QUIBBLE moneyback guarantee.

If you have any queries about SystemActive Home Shopping you can contact us immediately through our Online Live Chat Support where there's a SystemActive colleague who'll be happy to help you!

What is our SystemActive Home Shopping site's privacy policy?

Our commitment to you is 100% - we aim to provide a service that delights you. We have set out below what you can expect from us:

SystemActive's Privacy Statement

This privacy statement sets out how SystemActive Limited (a company registered in England and Wales under company number 04308137) (the operator of this web site) complies with the European Union data protection requirements. This applies to your purchases on systemactive.com. Any changes to these policies will be posted on this section and so you should review this site regularly as you will be bound by them.

Security

We take your security very seriously and have gone to great lengths to ensure that your shopping experience with us is secure:

- Your personal information can only be viewed Online (or via our customer help line) if you successfully login to our systems. Our login procedure minimises the risk of someone doing this. Help us to keep things secure - remember to keep your login details safe. "All Credit/Debit Card transactions are processed by SagePay. We do not take or hold any credit/debit card details on our site."

What are SystemActive Terms and Conditions?

SystemActive aims to give you a superb home shopping service. We have set out below the guidelines to let you know what you can expect from us and see the terms on which you place your order. You and Your means the person ordering Goods from SystemActive, who must be over 18 years of age.

SystemActive or We or Us or Our means SystemActive Limited whose registered office is at Crown Technical Centre, Burwash Road, Heathfield, East sussex, TN22 8QZ. Let Us Know" means visit Our Site and amend or cancel Your order, call Our Offices using line shown on the Site with Your customer number. You may also write to us at or fax us on, but this is the slowest and most expensive way for us to deal with Your changes so please try and help us keep costs down and prices low by visiting Our Site or using our order helpline.Site means Our website at www.systemactive.com

1. Becoming a Customer

1.1 To register as a customer You must be over 18 years of age, live in Our delivery area and have a credit or debit card acceptable to Us in Your name.

1.2 When You register You will be given a unique customer number and You will choose a Password which You must use whenever You shop with Us. Please keep these in a safe place.

1.3 We reserve the right to decline a new customer registration or cancel registration at any time.

2. Our Contract and the Products

2.1 Our site invites You to buy products from Us. Once you have placed an order on the Site we will send you an order acknowledgement by email setting out what you have ordered with the in-store prices on the day of order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed delivering the products to You. At this time You become the owner of the products.. This means that You will have no legal liability in connection with Your order until delivery is completed.

2.2 These terms regulate the supply of goods to You by SystemActive. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

3. Seven day No Quibble Return Guarantee

3.1 If the quality of any of Our products is not to Our usual high standards We will happily refund the money. Please Let Us Know as soon as possible after You receive Your order. But remember we need to receive this within 7 working days after the day you received Your order. You must store the goods in the manner appropriate to the type of goods as We will require them to be returned and they must be returned to Us in the same condition as they Were delivered to You.

3.2 Other than for products which are faulty when we deliver them to You, We may require You to return products at Your cost and in the same condition as they were delivered to You.

4. Stock Shortages on Popular Products

4.1 We do our best to ensure that we have amazing availability but We do occasionally run out of some products. When You place Your order We will ask if You Would like Us to substitute an alternative similar product if Your chosen products are not in stock at the time We dispatch Your order.

5. Delivering Your Goods

5.1 We always aim to deliver Your products according to the delivery option We have agreed with You, but We cannot accept liability if We deliver the products outside of this slot or don't deliver all or any of the products in Your order.

5.2 Ownership of, and risk in, the products will pass to You once we have finished delivering Your order to You.

5.3 We can only deliver to Your registered address.

5.4 If there is no one at the delivery address who is 18 years of age or over, notification of attempted delivery should be left advising you of how to re-arrange delivery or arrange collection at a convneient time. You may be charged another delivery charge for this if there are more than two failed attempts to deliver.

6. What We are Not Liable For

6.1 Whilst We take every care to deliver Your order We cannot be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the products to You.7.2 Clause

6.1 does not in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.

7. Use of Cards

7.1 If You find Your card has been used without your authority please tell us within 24 hours of finding out. You must also tell Your card issuer within the time limits You agree in Your card scheme rules.

8. Governing Law

8.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.

9. Changes to these Terms

9.1 If We make any changes to these terms We will let you know as soon a possible by posting the changes on Our Site - and we will update the date shown below.

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Privacy

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it.

Our commitment to you on this goes beyond complying with the Data Protection Act legislation. We measure the success of everything we do against our privacy principles - that your information will always be:

Accessible:

You can see your registration details, any saved payment card details, and any previous orders or your favourites lists easily after logging on to systemactive.com

Controllable:

You can amend your registration details or your saved card details easily through your account on systemactive.com.

Private:

We will not share your details with any third parties. We won't use your details to contact you with special offers unless you want us to. Again, you can go online at any time to tell us whether or not you want to be contacted.

When we do collect information about things which we think you may be interested in you should look for the box which you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your information for direct marketing purposes, you may change your mind at any time by e-mailing us at: DataProtection@systemactive.com or writng to us at

Michael Martins, Data Protection Officer, SystemActive Ltd.

Crown Technical Centre, Burwash Road, Heathfield, East Sussex TN22 8QZ

Secure:

"All Credit/Debit Card transactions are processed by SagePay. We do not take or hold any credit/debit card details on our site."

Other Web Sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the web site in question.

Do we use cookies?

It's largely up to you. When you login to the site, you can tick a box that will allow your computer to remember your customer ID when you next return to the site. If you tick the box we'll send your computer a cookie - this is just a small piece of information containing your customer ID and name which is stored on your PC hard drive. Other than Postcodes (which help us to inform you whether we are delivering to your area) our cookies don't hold any personal or confidential information about you and any information collected by the cookies in any event will not be used outside of SystemActive.

We also use a second cookie to help us keep a record of the order in which you visit our pages. We use this information to improve the site, so that you can get to the places you want to go in the fastest possible time.

You can refuse both cookies by turning cookies off on your browser. If you use Netscape Communicator: select 'Edit' from the main menu. Then choose 'Preferences' and 'Advanced' to see your options. If you use Microsoft Internet Explorer: select 'Tools' from the main menu. Then 'Internet Options', 'Security', 'Custom Level' and 'Cookies' to see your options. If you do refuse cookies, then we will not be able to do the things that we've described, but you'll still have no problems using the site and shopping with us safely and privately.

When you come back to the site the cookie allows us to greet you personally and speed up

Our last comment on privacy is to assure you that we continually review our practices to make sure we back up our principles above with real actions - not just words.

What Information do we collect and what do we use it for?

You can have a look through our Online shop without giving us any personal information about yourself.

E-mail address - we send a confirmation of your order via email. We can also keep you up to date of anything else that you may be interested in if you have given us permission to do so, or in situations were we need to contact you with regard to our service to you. Rest assured, we won't bombard you with boring emails - we haven't time to do this any more than you have time to read them!- - Telephone numbers for day and evening - if there are any problems with your order or we need to clarify anything with you, we need to be able to contact you quickly. Again, we won't pester you.

User name and Password/memorable date - this is to keep your information secure and so that we can recall your information each time you visit us.

Where you heard about us - we value your custom and like to reward those who recommend you shop with us.

By registering your details with SystemActive you agree that SystemActive may send you details of changes and improvements to the service, great value products which are offered by SystemActive, competitions and more, by email or otherwise. If you would rather not receive this information, you may opt out by simply logging in to your account and changing your preferences.

We will not sell your details to a third party to allow them to contact you.

In order to help us design our site and improve your shopping experience we may collect information about the way you use and access our site, for example, what pages you visit and the order in which you visit them.

We'd also like to personalise your shopping experience by using your past purchases and browsing habits to present special offers and new products and services that we think you may be interested in. For example, we'll hold a My Favourites list for you containing your recent purchases, so that you can select you regular purchases even more quickly. As technology gets ever better this will really help us to improve our service to you. [ Top ]

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