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HP WXP – Shift IT from infrastructure to impact

Prevent digital disruptions and cut costs across any OEM, OS, and app using AI trained on device manufacturer expertise and 48M endpoints.

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The future of work

Employees demand the freedom to work how and where they want. With IT teams stretched thin, employee experience, productivity, and engagement are at risk without a unified platform to resolve problems proactively.

Platform Tour

Go beyond streamlining IT tasks, optimizing resources and reducing device management costs. Enhance experiences for both IT and employees with WXP.

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WXP keeps your infrastructure up to date as your fleet grows

Gain IT visibility over your entire digital ecosystem, making it easy to monitor and manage every PC, Mac, printer, and tool. Keep a pulse on your workforce, with real-time insights and predictive analytics

Boost Productivity

Proactively solve IT issues with advanced endpoint management and real-time insights.

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Reduce Costs

Cut IT support hours and costs using AI-powered automation.

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Harden Security

Strengthen endpoint security with proactive remediation.

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Improve Sentiment

Enhance employee satisfaction with actionable pulse survey feedback.

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Optimize Refreshes

Optimize expenses with data-driven hardware refreshes.

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Gain Full Visibility

Maximize IT efficiency with integration partners.

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Boost Productivity

Proactively solve IT issues with advanced endpoint management and real-time insights.

Reduce Costs

Cut IT support hours and costs using AI-powered automation.

Harden Security

Strengthen endpoint security with proactive remediation.

Improve Sentiment

Enhance employee satisfaction with actionable pulse survey feedback.

Optimize Refreshes

Optimize expenses with data-driven hardware refreshes.

Gain Full Visibility

Maximize IT efficiency with integration partners.

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How it works

A positive feedback loop designed to reduce IT tickets and enhance the digital employee experience.

Observe

Gain a comprehensive view of all your devices and endpoints.

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Collect

Gather data from billions of hardware and software endpoints to formulate a comprehensive understanding of the digital employee experience.

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Understand

Leverage advanced AI and machine learning to identify the context, extent, and significance of issues.

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Act

Fix issues quickly through proactive remediations, AI-driven support, and an integrated gen-AI chatbot.

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Analyze

Examine the insights and patterns gathered from previous issues to guide future IT and DEX strategies.

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Share

Export ready-to-share reports and dashboards to communicate with and align internal stakeholders.

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Observe

Gain a comprehensive view of all your devices and endpoints.

Collect

Gather data from billions of hardware and software endpoints to formulate a comprehensive understanding of the digital employee experience.

Understand

Leverage advanced AI and machine learning to identify the context, extent, and significance of issues.

Act

Fix issues quickly through proactive remediations, AI-driven support, and an integrated gen-AI chatbot.

Analyze

Examine the insights and patterns gathered from previous issues to guide future IT and DEX strategies.

Share

Export ready-to-share reports and dashboards to communicate with and align internal stakeholders.

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Integrations

Elevate your IT organization with seamless platform integrations.

ServiceNow compatibility enables up-to-date ticketing and configuration management database augmentation for smooth and user-friendly operations.

Microsoft Intune integration ensures robust device and application management, aligning perfectly with your mobility and security needs.

Microsoft Power BI integration takes advantage of visualization technology, connecting your company’s data to produce rich, interactive reports with visual analytics.

Microsoft Power Automate integration leverages AI and a low-code platform to help you automate processes across nearly unlimited systems.

Tableau compatibility transforms your data into interactive visualizations, unlocking deeper insights and driving more intelligent decisions.

Microsoft Entra ID integration ensures seamless, secure access management, empowering your team with market-leading cloud identity solutions.

Frequently asked questions

Everything you need to know about WXP.

WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.

WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.

WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security. The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.

The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.

WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.

A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores. The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
  • Recommendations: Identify issues from device data and survey results to share recommended actions.
  • Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
  • Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.

WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost. Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.