Frequently Asked Questions

The innovative Lenovo for Education Trade-In programme allows your school or college to receive credit in exchange for trading in equipment, subject to conditions, when you purchase any qualifying Lenovo products. This helps your IT budget go further by using environmentally responsible recycling of your old equipment to fund the latest learning solutions for your classrooms.

Your equipment must be no older than 10 years and must switch on and boot to an operating system.

Via BACS Transfer

Each participating Education Establishment is entitled to trade in either 50 or 100 units during the 6 months of this promotion depending on which Microsoft Shape The Future SKU is selected. The promotion will run until 31 October 2020.

Within the UK, minimum number of units that can be traded in is one (1). Within ROI, minimum number of units that can be traded in is 50.

30 Calendar days from date of purchase.

For UK schools and colleges - Upon claim approval, the educational establishment will be provided with pre-paid postage labels. If the equipment to send is larger than 10 units, a free of charge pick-up service will be offered. This collection is carried out by fully vetted personal who will package and pallet all equipment.

For Schools in the Republic of Ireland, the threshold for collection is 50 or more units.

All data is erased by our recycling partners to the CESG standard.

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email

Check the email address provided when submitting the claim. Please check your junk and spam folder. Alternatively, you can check the status of your claim by logging on to the portal.

No, unfortunately not. We must receive your trade-in device within the timeframe stipulated in the Terms and Conditions of the promotion.

Payment will be made within the timeframe outlined in the promotional terms and conditions - please click here: terms of service

You will receive an email from our recycle partner with detailed instructions on the process.

This will vary for each case, you will receive an email from our recycle partner with detailed instructions on packaging required.