Frequently Asked Questions

To participate in the Lenovo ConnectEd promotion, you must be a school, college or academy located in Scotland, England, Wales, Northern Ireland or the Republic of Ireland.

The innovative Lenovo for Education Trade-In programme allows your school or college to receive credit in exchange for trading in equipment, subject to conditions, when you purchase any qualifying Lenovo products. This helps your IT budget go further by using environmentally responsible recycling of your old equipment to fund the latest learning solutions for your classrooms.

In order to be eligible for the Promotion the Trade-In Devices must be a Laptop, Desktop, Tablet, Server, Networking Switch,  Large (Panels, interactive whiteboards) or Small (Projectors) AV equipment  or Large Multi Format Printers (Desktop/Inkjet type printers excluded) that is complete and in full working order and no more than 10 years old

Via BACS Transfer

In order to be eligible for the Promotion the Trade-In Devices must be a Laptop, Desktop, Tablet, Server, Networking Switch,  Large (Panels, interactive whiteboards) or Small (Projectors) AV equipment  or Large Multi Format Printers (Desktop/Inkjet type printers excluded) that is complete and in full working order and no more than 10 years old

There is no minimum purchase threshold,  if you purchase a single qualifying product, you may trade in a single piece of equipment to claim a reward.

30 Calendar days from date of invoice.

When your claim is approved, our recycling partner will contact you to arrange the return of your equipment. If you are trading in more than 10 devices, the collection is made by our fully accredited, secure transport freight partner so you do not have to wipe the devices prior to collection. If you wish to do so, we can send you data erasure software which will erase the data from your devices. You can box the devices or leave them loose and our courier will pack them for you, simply advise our recycling partner during the arrangement process to ensure they dispatch a suitable vehicle/team for your uplift.

If you are trading in less than 10 pieces of equipment, you will receive a pre-paid label and must wipe computers of any data, package them securely for transit and arrange a collection time with our recycling partner to have a courier pick up your goods. This excludes Smart Boards and MFP Printers where the minimum volume is 10 as only collection is an option.

Rewards are paid by BACS transfer within 14 working days of the approval of your trade-in goods by our recycler. We will send you an email update once that transfer has been made. From the point of transfer, BACS payments will take 3 business days to clear into the recipient account.