Returns for online Sales on SystemActive Websites
In the unlikely event that you are not completely satisfied with your order and wish to return an item to us you will need to fill out our online Returns Form, and agree to the conditions in the SystemActive Returns Policy below.
Any request for a Returns Authorisation will normally be considered within 72 hours of receipt of a completed online Returns Form.
1. Unwanted Items
The SystemActive 14 day No Quibble Return with Free collection is valid for direct purchases from SystemActive websites up to 14 days from Original Invoice Date.
Unwanted software products, including but not limited to, physical packaged product, licenses, downloads, electronic software, key codes, activation keys, software services may not be returned to SystemActive.
2. Faulty Items
Whilst we hope that our hardware products will not prove faulty, occasionally faults will arise. It is our aim to deal with them as quickly as possible. Our "Dead on Arrival" or DOA period is 30 days from date of invoice when we will offer an exchange or refund (at our discretion).
Should you receive a faulty hardware item then you should complete our online Returns Form. We will then confirm by return email how the problem will be addressed. It may well be that the problem will be dealt with by one of our manufacturers directly, should this be the case we will advise you of their contact details. If your faulty product needs to come back to us then the returns procedure is detailed below.
Software warranty is subject to manufacturer's terms and conditions and directly between the end-user and manufacturer.
3. Incorrect Goods
We hope that you will never receive incorrect goods from us but mistakes may occasionally happen. Should you believe you have been sent the wrong items then complete our online Returns Form no later than 24 hours after receipt of goods. We will then endeavour to rectify the problem as quickly as possible.
4. Short Shipments/Transit Damaged
Returns due to damaged items or short shipments will only normally be considered if the carriers receipt has been endorsed to that effect and reported to us within 24 hours. If you elect to sign for the delivery as unchecked you shall forfeit your right to make a claim for short shipment or damage in transit.
5. Your responsibilities whilst in possession of goods.
Whilst in possession of the Goods you will be under a duty to take reasonable care of them. We reserve the right to refuse a refund on Goods returned which have been made unfit for resale or damaged whilst in your possession.
You must retain all internal and external packaging, bags, documents, and accessories. Please repackage the item/s as per their original state. You MUST NOT write on the boxes. You will be asked to affix a label to the box with the returns Authorisation Number on it, nothing else.
6. Returns Process
All requests for Returns Authorisation must be done by completing our online Returns Form within the timeframes outlined above.
Providing the above conditions are met we will issue an RAN (Return Authorisation Number) .
Returns Authorisation Numbers issued by us shall be valid for 10 working days from the date of issue. If this has expired, you will need to resubmit a request using the online Returns Form.
Important Note: Returns sent to us without prior approval, including a valid RAN number will not be accepted.
Please fix a label to the outside of the packaging showing the RAN number, do not write on the box as this will invalidate your return.
We will inform you via email of the date that we will be collecting your item. Please ensure sure you are available. Collections are made by our representative, normally TNT, Monday to Friday between 8am and 6pm. We cannot specify a time.
We will make one reasonable attempt to collect the item/s, after which you will be required to arrange return at your own expense. It is then your responsibility to make sure the goods reach us in a suitable condition. We recommend that you use a reliable carrier or registered mail and make sure that the goods are sufficiently insured. We cannot accept liability for goods damaged in transit.
Once we have received and examined the goods, normally within 7 working days, and are happy with the condition of them we will issue you with a refund, or replacement.
We reserve the right to return the item to the purchaser or charge a restocking fee should the product, packaging or accessories be found to be in a condition contrary to resale once we receive it back..
Replacement systems are only sent once a return has been received by SystemActive and examined, normally within 7 working days, and we are happy with the condition of the return. Advance replacements are available to credit account customers only.
From 30 days after original invoice date, all warranty and support is subject to manufacturer's terms and conditions, directly between the end-user and manufacturer. In the event of a hardware warranty claim after 30 days it will be necessary to contact the manufacturer directly and follow their warranty process.
Software warranty is strictly subject to manufacturer's terms and conditions, directly between the end-user and manufacturer. In the event of a software warranty claim it will be necessary to contact the manufacturer directly and follow their warranty process.